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Get Help

Need assistance with ContentStats.io? We’re here to help!

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Contact Support

Email Support

me@siya.digitalFor all inquiries including:
  • Technical issues
  • Billing questions
  • Feature requests
  • General questions

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Before You Reach Out

Check these resources first — your answer might already be here!
Most common questions answered in our FAQ:
  • Pricing and billing
  • Platform support
  • API usage
  • Technical questions

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When to Contact Support

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Technical Issues

Contact us if you’re experiencing:
  • API errors not documented
  • Unexpected behavior
  • Integration problems
  • Performance issues
Please include:
  • Error messages (full text)
  • Request/response examples
  • Video IDs or tracking IDs
  • Timestamp of the issue

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Billing Questions

Reach out for:
  • Refund requests
  • Invoice questions
  • Payment issues
  • Pricing information

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Feature Requests

We love hearing your ideas! Request features for:
  • New platforms (e.g., Snapchat, LinkedIn)
  • New metrics
  • Webhook events
  • API improvements

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Report a Bug

Found a bug? Help us fix it quickly:
1

Verify It's a Bug

  • Check docs to confirm expected behavior
  • Test with different inputs
  • Review API Reference
2

Gather Information

What we need:
  • Steps to reproduce
  • Expected vs. actual behavior
  • Error messages
  • Request/response examples
  • Platform (TikTok, YouTube, Instagram, Twitter)
3

Submit Report

Email: me@siya.digitalSubject: [BUG] Brief descriptionInclude all information from Step 2

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Self-Service Resources

Dashboard

Manage account, API keys, and billing

API Reference

Complete technical documentation

Platform Guides

Platform-specific tracking guides

FAQ

Frequently asked questions

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Contact Information

ContentStats.io
Email: me@siya.digital For all support, sales, and technical inquiries.